Find answers to common questions about personalization, design proofs, sizing, shipping, returns, and ordering from Cruise Memory.
How does personalization work?
Choose the available personalization options on the product page and enter the requested details, such as a name, cruise direction, ship name, or travel date. Please check all information carefully before placing your order.
Will I receive a design proof before printing?
Yes. Personalized products include a digital design proof for your approval before printing. Production begins after the proof is approved.
Can I request changes to the design proof?
Yes. If you would like a change to your design proof, reply with the requested correction before approving it. Printing will begin only after the final design is approved.
How long does production take?
Most products are made to order. Please allow approximately 2–5 business days for production before shipping. Personalized orders may take additional time because the design proof must be prepared and approved first.
How do I choose the right size?
Please check our Size Guide before ordering and compare the garment measurements with a T-shirt you already own and like. If you are between sizes, we recommend choosing the larger size.
How is shipping calculated?
Shipping costs are calculated at checkout based on the product, destination, package size, and available shipping method. The exact shipping charge will be shown before you complete your order.
Can I return a personalized product?
Personalized products generally cannot be returned or exchanged because of a change of mind, incorrect size selection, or incorrect personalization details provided by the customer. If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible at memoriescruise26@gmail.com and include your order number, a description of the issue, and clear photos of the item and packaging. We will review the problem and determine the appropriate solution.
How can I contact Cruise Memory?
You can contact us through the Contact page or email us at memoriescruise26@gmail.com. If your question is about an order, please include your order number so we can assist you more quickly.