Because most Cruise Memory products are made to order, returns and refunds are handled according to the type of issue and whether the item is personalized.
Personalized Products
Personalized products are created specifically for you and generally cannot be returned or exchanged because of a change of mind, incorrect size selection, or incorrect personalization details provided by the customer
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at memoriescruise26@gmail.com and include your order number, a description of the issue, and clear photos of the item and packaging. We will review the problem and determine the appropriate solution, which may include a replacement or refund.
Non-Personalized Products
Non-personalized products may be eligible for return depending on the reason for the return and the condition of the item. Please contact us before sending anything back so we can review your request and provide return instructions if applicable
Return Shipping
If a return is approved, return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Please do not send any item back until you have contacted us and received return instructions.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once production has started, we may not be able to cancel or change the order. Personalized products may enter production quickly after the design proof is approved.
Questions About Returns?
If you have any questions about returns, refunds, or order issues, please contact us at memoriescruise26@gmail.com. We’ll be happy to help.